Leg Artisan Shipping Policy

Last Updated: August 29, 2026

At Leg Artisan, we ship both ready-to-ship inventory and handcrafted, made-to-order products. Depending on the product, availability, quantity, and customization, your order may ship from our U.S. storage location in Slidell, Louisiana, or directly from our main production shop in Ankara, Türkiye.

Shipping Locations

We maintain inventory at our storage location in:

Slidell, Louisiana, USA

In-stock and ready-to-ship products may be fulfilled directly from our Slidell location for faster delivery within the United States.

Our main production shop is located in:

Ankara, Türkiye

Custom, personalized, and made-to-order products are manufactured at our Ankara shop and may be shipped directly from Türkiye to the customer.

Some bulk and commercial orders may also ship directly from our Ankara shop depending on the quantity, product specifications, production requirements, and destination.

As a result, the shipping origin shown on your package may be either the United States or Türkiye.

Processing and Production Times

For products currently in stock at our Slidell storage location, orders are generally prepared for shipment as quickly as possible after payment and order confirmation.

Custom and made-to-order products require production before shipment. Production times vary depending on the product, quantity, wood species, finish, customization, and current production schedule.

Any production or processing time shown on a product page or provided with a custom quote is an estimate unless a specific completion date has been expressly guaranteed in writing.

Shipping Methods

Depending on the order and destination, we may use major parcel carriers, freight services, air cargo, or other appropriate transportation providers.

The shipping method may vary based on:

• Product dimensions and weight
• Order quantity
• Shipping destination
• Required delivery timeframe
• Whether the order ships from Slidell or Ankara
• Whether freight or commercial delivery is required

For large furniture components and bulk orders, we may arrange freight, air cargo, or other specialized transportation.

Estimated Delivery Times

Delivery estimates are provided in good faith but are not guaranteed unless specifically stated otherwise.

Orders shipping internationally from our Ankara shop may require additional transit time and customs processing.

Carrier delays, customs inspections, weather conditions, transportation disruptions, and other circumstances outside our control may affect the final delivery date.

International Shipping, Customs and Import Charges

Orders shipped from our Ankara shop to customers outside Türkiye are international shipments and may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless specifically stated in your order or custom quotation that these charges are included, the customer is responsible for applicable import duties, taxes, VAT, customs fees, and brokerage charges.

Customs requirements and charges vary by country.

Tracking Information

When tracking information is available, it will be provided after your order has been shipped.

Tracking may take some time to become active after the carrier receives the shipment, particularly for international or freight shipments.

Bulk and Commercial Orders

Large-volume, wholesale, restaurant, hospitality, interior-design, and other commercial orders may require customized shipping arrangements.

Depending on the size and destination of the order, bulk orders may ship directly from our Ankara production shop rather than our Slidell inventory location.

Shipping costs, transportation method, production schedule, and estimated delivery timeframe for these orders may be established separately as part of the custom quotation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping information, please contact us as soon as possible. Once an order has been transferred to the carrier, we may not be able to change its destination.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost or Damaged Shipments

If your package arrives visibly damaged, please photograph the packaging and product and contact us promptly.

Please retain the original packaging while we investigate a shipping claim.

If an order appears to be lost in transit, please contact us so we can work with the carrier to investigate the shipment.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages or from different fulfillment locations.

For example, an in-stock item may ship from our Slidell inventory while a custom component from the same order may ship separately from our Ankara production shop.

When applicable, separate tracking information may be provided for each shipment.

Contact Us

For questions about shipping, production times, bulk-order delivery, or the shipping origin of a particular product, please contact:

Leg Artisan
155 Robert St, #307
Slidell, LA 70458
United States

Email: woodcrafthaven@gmail.com